The Zayron // Nautilus Obsidian Commander Executive

01.Quartz Collection Policy

You may return your quartz watch within 30 days of delivery for a refund of the product amount (excluding shipping & handling).

• Condition: Must be unused, unworn, and in original condition with all protective films and tags intact.
• Inspection: Every return undergoes a strict quality check. Items showing wear, scratches, or marks will be returned to the sender.
• Logistics: Return shipping is the responsibility of the customer. We recommend tracked shipping as we are not liable for lost return parcels.

02.Smartwatch Policy

Due to the nature of electronic components, Smartwatches cannot be returned for "change of mind."

• Eligibility: Returns apply only to products that are faulty or damaged on arrival.
• Warranty Terms: Warranty is valid only if the device is used according to our guidelines (e.g., no fast chargers, maintaining Bluetooth range).
• Medical Disclaimer: Smartwatch data is for reference only and should not be used for medical diagnosis.

03.Warranty Limitations

The Zayron reserves the right to refuse a return or void a warranty if:

• The device shows signs of impact, moisture damage, or dirt accumulation.
• The product has been opened or repaired by unauthorized persons.
• Original packaging, manuals, or accessories are missing.

04.The Refund Process

Once your return is approved following inspection, the refund will be processed to your original payment method. Please allow 5-10 business days for the transaction to reflect in your account.

01.Processing & Quality Control

Every timepiece undergoes a rigorous quality inspection before being prepared for shipment. Our standard processing time is 1–3 business days. Please note that orders placed on weekends or public holidays will be processed the following working day.

02.Delivery Timelines

We partner with trusted courier services to ensure your The Zayron watch arrives safely.

• Within Pakistan: Standard delivery takes 2–5 business days. Cash on Delivery (COD) is available nationwide.
• International Shipping: Delivery typically spans 7–15 business days. Please note that import duties and foreign taxes are the responsibility of the buyer.

03.Order Tracking

Upon dispatch, you will receive a tracking number via Email or WhatsApp. We recommend monitoring your shipment through the courier’s official portal. If tracking data is not visible after 48 hours of dispatch, please reach out to our team.

04.Failed Delivery & Address Accuracy

Accuracy is essential for luxury service. The Zayron is not liable for delays caused by incorrect address details or customer unavailability. If a package is returned to us due to these factors, reshipping charges will apply.

05.Damaged or Missing Items

In the rare event that your package arrives damaged or incomplete, please capture clear photo/video evidence within 24 hours of receipt. Contact our support team immediately and retain all original packaging materials for investigation.

06.External Delays

While we strive for punctuality, timelines may fluctuate due to weather conditions, courier disruptions, or high-volume sale seasons. We appreciate your patience as we work to get your order to you as quickly as possible.